The comments you made about your recent visit help us to understand how our guests experience their stay with us. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Secrets Cap Cana Resort & Spa will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.First of all, we congratulate you on your wedding and we thank you for choosing our Secrets Cap Cana Resort & Spa hotel for your honeymoon. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Last but not least, we sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless, we will make sure to discuss your comments with the head of entertainment for information and improvement. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all dietary requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. You can still enjoy this resort if you are with people that you love and are not expecting gourmet food.ĭear Saulkeane, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Secrets Cap Cana Resort & Spa hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. The nightly theatre show is an admirable attempt for some entertainment, but the reality is that there is nothing to do at night except hang out in the lobby. Recommended for ages 50+ because there is a complete lack of real night life. This is not a fun place for young people. Management and staff needs to focus on better, genuine customer service. The best aspect of this resort is the beach, which of course is the very reason there is any draw at all to the area. The ‘multi cultural’ restaurants are more like Hollywood sets serving fake versions of the real thing. This makes the ‘restaurants’ not truly restaurants. The food was mediocre at best, and everything is pre-made, so there is no opportunity to customize or change dishes according to preference. The service staff would be better if they merely focused on providing what is requested, rather than pushing their own agenda. Many times throughout this trip, we requested a service, were not provided it, and then on top of that were pressured to purchase something else that we had no interest in, and never asked about. As a guest, there is also a sense that you are being watched & monitored at all times, which is the last thing you want to feel while on a vacation or honeymoon. The ‘butler service’ for example appears charming, but the only function of the butlers is to advocate for paid activities. In actuality, much of the ‘service’ features of the resort are really disguised attempts to exploit guests for more $. The beach is beautiful! The entire resort appears to be a picture of perfection on the surface and is thus a great place for memorable photos.
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